Customer Service Hours
Berrima Patchwork online customer service hours are between 10am to 4pm (AEST), 7 days a week. We can be contacted by telephone on 02 4877 1382.

Ordering and Delivery
Berrima Patchwork uses Australia Post to deliver orders and orders are sent only through Express Post. Orders are fulfilled via Australia Post within 3 days of the date the order is processed (payment taken) unless a special order or product is out of stock. It may take up to 2 working days for an order to be processed from the time of placement. Deliveries to WA, NT and TAS may take longer if there are unexpected stock or delivery issues. Berrima Patchwork online orders are dispatched Monday to Friday only, excluding public holidays. Berrima Patchwork always attempts to deliver to customers within the stated delivery time frame but cannot take responsibility for circumstances beyond their control that hinder or delay the order.

All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors. Any incorrect pricing will be immediately corrected upon notification to Berrima Patchwork.

Online Payment Methods
Berrima Patchwork accepts payment via the major credit cards VISA and MASTERCARD as well as, money orders, cheques or direct deposits. When you place an order a salesperson from Berrima Patchwork will contact you in regards to payment. No payment is available over the internet. If you would prefer for us to contact you via email for payment then please state this in your contact details comment section.

Refunds and Returns
Berrima Pathwork does not accept responsibility for a products once it has left our premises, however, if a product arrives excessively damaged or a product is faulty, Berrima Patchwork will assess the situation for replacement based on a case by case situation.

GST
All items listed on the online shop INCLUDE 10% GST

Overseas Orders

In order that we may best service our customers, overseas orders are requested via order form (pdf). This will ensure we can obtain the best freight price per order.

Order form 100kb (pdf)